How Diamond Bank customer's negligence led to withdrawal of N585K from her account by fraudsters

How Diamond Bank customer's negligence led to withdrawal of N585K from her account by fraudsters

Details have emerged on how a retiree, Mrs Comfort Ashaye, on March 28, 2017 lost a total of N585,000 transferred from her Diamond Bank account by a fraudster, leaving her with a balance of N2.07k.

How Diamond Bank customer's negligence led to withdrawal of N585K from her account by fraudster

Investigations revealed that Mrs Comfort Ashaye came to the Motorway Ikeja branch of the Bank sometime in March 2017 and was told she had an account balance of N2. She expressed her shock over the amount since according to her, she has not made any withdrawal from her account.

On hearing her plight, the branch manager took her into her office to investigate the matter, where it was discovered that numerous mobile app withdrawals from her account in excess of N500k had been made earlier.

When asked if she had permitted/authorized any transaction by any means, Madam Ashaye said no, but went on to reveal that a certain man who claimed to be from her bank called her asking for her PIN details, which she gave to him.

Further investigations led the Bank officials to call the number in Madam Ashaye's presence. The owner of the number picked and quickly switched it off, further calls didn't go through. Diamond Bank officials promised further investigation into the matter.

The Diamond Bank branch team confirmed to Mrs Ashaye that the matter had been escalated to the fraud unit; they also explained that the account where the money was wired to at a branch of fidelity bank has been traced, and the bank has been contacted to block the account. However, the funds had been subsequently moved before the crime was detected, and the account owners were unreachable.

Diamond Bank claims the matter has been concluded since April 2017 and the customer was fully briefed of her negligence (by issuing her BVN number to an unknown person, which aided the illegal withdrawals) and that the bank was not liable.

But Mrs Ashaye maintains that she was not liable, and has accused the bank of negligence and therefore requests that her money be refunded.

When contacted on the matter, Diamond Bank had this to say:

"We in Diamond Bank have a Zero tolerance for fraud and the said complaint is under investigation by our audit team. The outcome of the investigation will be duly communicated to the account holder. Thank you"

Source: Naija.ng

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