- Telecommunication service providers have been urged by the Nigerian Communication Commission to be fair on call and data charges
- The commission calls on service providers not to deviate from its key performance indicators
- Service providers were asked to desist from automatically subscribing to data or value-added services for subscribers without their consent
The Nigerian Communication Commission (NCC) has called on telecommunication service providers to ensure that they adhere to certain key performance indicators it has set for improved service delivery in the telecommunication sector.
The call was made in Anambra state by the Enugu state zonal controller, Emilia Nwokoro, at the third episode of 2018 Consumer Conversation Forum (CCF), The Guardian reports.
NAIJ.com gathers that Nwokoro said that the commission has set more parameters in dealing with service issues, particularly with respect to call drop rates, call completion rates, data services, charges and other poor network quality-related issues.
According to her, NCC directed service providers to stop activating or subscribing to data and value-added services for subscribers without their consent. She said subscribers should be sent a Short Message Service (SMS), Unstructured Supplementary Service Data (USSD) or e-mail in seeking their consent for activation or subscription.
She added: “Sending ‘STOP’ to 2442 would activate the full ‘Do Not Disturb’ service that would prevent any unsolicited text message, while sending ‘HELP’ to 2442 would send a list of codes that would allow a customer make an informed choice on the category of message to receive. Twenty-four hours has been allowed for the consumer’s specific choice to become effective."
Meanwhile, NAIJ.com previously reported that 40 million Nigerians were out of internet coverage, according to the Nigerian Communications Commission (NCC). The apex communication agency said this was due to over 200 access gaps recorded in the information and communication technology industry.
Vice chairman/chief executive officer of the NCC, Umar Danbatta, who disclosed this at the International Telecommunication Union (ITU) Annual Regional Human Capacity Building Workshop, said that something needed to done urgently to bridge these gaps.
He said: “In Nigeria, we have more than 200 access gaps. We know where these gaps are and you won’t believe this, but these access gaps deprive Nigerians, close to 40 million of them, access to internet."
Also previously reported by NAIJ.com was that The Nigerian Communications Commission (NCC), suspended the operating licenses of some telecommunications operators for engaging in what it described as call masking. The commission also issued warning letters to others caught engaging in the offence.
Tony Ojobo, the director of public affairs of the commission, on Tuesday, February 27, said in a statement in Abuja that the telecommunications regulatory agency had also begun the second phase of investigation on the involvement of digital mobile operators engaged in related offences.
What is working well and what needs improvement in Nigeria? on NAIJ.com TV